Returns & Exchanges
At Florist, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all our products. If your items arrive damaged or don't meet your expectations, we are committed to making it right with a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Package and Ship
Securely pack the items in their original packaging and drop the parcel off at any authorized carrier location within 7 business days.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing